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Return and Cancelation Policy

Return and Cancelation Policy

At AibakPerfumes.com, we aim to provide you with a satisfying shopping experience. Please read our return and cancellation policy carefully to understand your rights and responsibilities when making a purchase on our website.

**1. Returns:**

- **1.1 Eligibility:**
- You may initiate a return within 30 days from the date of purchase.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

- **1.2 Process:**
- To initiate a return, please contact our customer service team at info@aibakperfumes.com with your order number and reason for the return.
- Once approved, you will be provided with instructions on how to return the item.

- **1.3 Refunds:**
- Refunds will be processed once the returned item is received and inspected.
- We will issue a refund to the original payment method. Please allow a reasonable processing time.

**2. Cancellations:**

- **2.1 Order Cancellation:**
- You may cancel an order within 24 hours of placing it, provided it has not been shipped.
- To cancel an order, please contact our customer service team at info@aibakperfumes.com with your order number.

- **2.2 Refunds for Canceled Orders:**
- If your order is canceled within the specified timeframe, a full refund will be issued to the original payment method.

**3. Damaged or Defective Items:**

- **3.1 Reporting Damages:**
- If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product.

- **3.2 Replacement or Refund:**
- We will either replace the damaged or defective item or issue a refund, based on your preference.

**4. Non-Returnable Items:**
- Certain items, such as gift cards and promotional items, are non-returnable.

**5. Return Shipping:**
- Customers are responsible for the cost of return shipping, unless the return is due to our error or a defective product.

**6. Contact Us:**
- If you have any questions or concerns about our return and cancellation policy, please contact our customer service team at info@aibakperfumes.com.

**Note:** Aibak Perfumes reserves the right to update and modify this return and cancellation policy at any time. The revised policy will be effective upon posting on the website.

By making a purchase on AibakPerfumes.com, you acknowledge that you have read, understood, and agreed to our return and cancellation policy.