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FAQ'S

FAQ'S

**1. What makes Aibak Perfumes unique?**
- Aibak Perfumes stands out for its commitment to genuine expertise and the curation of the finest olfactory experiences. We collaborate with skilled perfumers, select premium ingredients, and consider each bottle a crafted piece of art.

**2. How do I place an order?**
- To place an order, simply browse our website, choose your desired products, and add them to your cart. Follow the checkout process, providing necessary details, and complete your purchase securely.

**3. Can I cancel my order?**
- Yes, you can cancel your order within 24 hours of placing it, as long as it has not been shipped. Contact our customer service team at [insert contact email] with your order number for assistance.

**4. What is your return policy?**
- Our return policy allows you to initiate a return within 30 days from the date of purchase. The product must be unused, in its original packaging, and in the same condition as received. Contact us at info@aibak.com to initiate a return.

**5. How are shipping costs calculated?**
-Shipping is free for orders over AED 200. For orders below this amount, shipping costs are calculated based on your location and item weight. You can check these costs during checkout.

**6. Do you ship internationally?**
- No, currently we do not offer international shipping. Our services are limited to our specified shipping area.

**7. Are your perfumes authentic?**
- Absolutely. We take pride in offering only authentic perfumes sourced from reputable suppliers. Each product undergoes stringent quality control measures to ensure you receive genuine and high-quality fragrances.

**8. How can I track my order?**
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery.

**9. What payment methods do you accept?**
- We accept various payment methods, including credit cards, debit cards, Cash on Delivery and other secure payment options. All transactions are processed through trusted payment gateways.

**11. How do I contact customer service?**
- For any questions, concerns, or assistance, you can contact our customer service team at info@aibakperfumes.com. We are here to help you.

**Note:** These FAQs are provided for general information. For specific inquiries or detailed assistance, please feel free to reach out to our customer service team.